Ko, Lok Wan Lorraine
(2011)
Understanding the Determinants of RFID Adoption in the UK Logistics Industry.
[Dissertation (University of Nottingham only)]
(Unpublished)
Abstract
Due to the globalization of supply chain, logistics has become an important part in the supply chain. Many logistics service providers have acknowledged that if they want to operate more efficiently and responsively, they must adopt technologies that can help manufacturers, warehouses, and retailers to communicate with each other more effieiently. Among many logistics technologies, Radio frequency identification (RFID) technology has been identified as an important application in logistics operations and supply chain management, and thus is increasingly gaining both practitioners’ and researchers’ attention. The purpose of this study is to explore the factors affecting logistics service providers’ intention to use RFID technology from the perspectives of contexts in Davis (1989)’s Technology Acceptance Model (TAM), Rogers (1995)’s Innovation Diffusion Theory, and DePietro, Wiarda, & Fleischer (1990)’s Technology-Organization-Environment (TOE) Framework. This study first analyzes relevant researches on the intention to use such systems as the basis for the questionnaire design, then conducts questionnaire survey among the UK logistics companies. After the questionnaires are collected, Statistical Package for the Social Sciences (SPSS), a computer program for statistical analysis, is used to analyze the data. The analysis shows that four factors (i.e. perceived usefulness, perceived privacy issue regarding company’s willingness to share data, perceived privacy issue regarding company’s perceived importance to control access to their data, and observability of green characteristics) positively influence companies’ intention to use RFID. Other factors (i.e. perceived security issues, business pressure, government support, green characteristics, organization support, relative advantages, compatibility and observability of benefits) were found to be insignificant determinants of RFID adoption and thus they have no effect on the intention to use RFID.
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