Report for Establishing BPO Company X

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Hasan, Ahmed, Efue, Barbara and Visaria, Rachit (2010) Report for Establishing BPO Company X. [Dissertation (University of Nottingham only)] (Unpublished)

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Abstract

There are many people who are very passionate about their hobbies and eventually

convert those hobbies into businesses. Often, they lack the expertise required to

transform these businesses into a faster growing organization.

Our research focused specifically on football and Rugby Amateur sports clubs. We have

identif ied the challenges currently faced with the running of these clubs as well as drawn

out a list of services that can be outsourced to a Business Process Outsourcing (BPO)

Company. These services are majorly administrative and are intended to give sports

clubs the opportunity not only to focus more on their passion but at the same time grow

more professional businesses.

The foundation for this research was provided by four entrepreneurs who intend to set

up a new BPO Company that would cater to the needs of passionate SMEs. Efforts have

therefore been made to incorporate a business model, business plan and Implementation

plan that could be adopted by this BPO Company. To ensure a realistic output, an indepth

market analysis was undertaken.

For our methodology, we have utilized a combination of extensive desk-top research,

Interviews and academic journals and articles. The concepts reviewed in our literature

review section form the basis for all our analysis.

Our findings indicate that there is indeed a desire by passionate SMEs to outsource some

business activities. However, they are open to this option only to the extent that it

results in time and cost savings; as well as improve business efficiency.

We conclude be making recommendations that would prove useful to a BPO Company

that wishes to provide offerings to passionate SMEs.

Item Type: Dissertation (University of Nottingham only)
Depositing User: EP, Services
Date Deposited: 16 Nov 2010 13:44
Last Modified: 31 Jan 2018 18:00
URI: https://eprints.nottingham.ac.uk/id/eprint/23693

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