A comparative study of consumer evaluation on service quality between full service scheduled airlines and low-cost carriers

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Chan, Ka Ying Cecilia (2004) A comparative study of consumer evaluation on service quality between full service scheduled airlines and low-cost carriers. [Dissertation (University of Nottingham only)] (Unpublished)

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Abstract

First line of abstract: This study examines whether passengers evaluate service quality differently for traditional full service and low-cost carriers.

Item Type: Dissertation (University of Nottingham only)
Keywords: passengers' expectations, Gatwick Airport, SERVQUAL, airline industry
Depositing User: EP, Services
Date Deposited: 12 Sep 2006
Last Modified: 04 Jan 2018 00:36
URI: https://eprints.nottingham.ac.uk/id/eprint/20260

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