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Benford, Steve, Koleva, Boriana, Preston, William, Angus, Alice, Thorn, Emily-Clare and Glover, Kevin (2018) Customizing hybrid products. In: CHI 2018, 21-26 April 2018, Montreal, QC, Canada. (In Press)

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Abstract

We explore how the convergence of the digital and physical into hybrid products leads to new possibilities for customization. We report on a technology probe, a hybrid advent calendar with both paper form and digital layers of content, both of which were designed to be customizable. We reveal how over two hundred active users adapted its physical and digital aspects in various ways, some anticipated and familiar, but others surprising. This leads us to contribute concepts to help understand and design for hybrid customization – the idea of broad customization spanning physical and digital; end-to-end customization by different stakeholders along the value chain for a product; and the combination of these into customization maps.

Item Type:	Conference or Workshop Item (Paper)
Keywords:	Personalisation, Customisation, Hybrid products, Augmented Reality, Internet of Things, Gifting
Schools/Departments:	University of Nottingham, UK > Faculty of Science > School of Computer Science
Related URLs:	URL URL Type https://chi2018.acm.org/ UNSPECIFIED https://zenodo.org/record/1137056#.WqFI0udBqCg UNSPECIFIED
Depositing User:	Eprints, Support
Date Deposited:	08 Mar 2018 14:29
Last Modified:	08 May 2020 09:30
URI:	https://eprints.nottingham.ac.uk/id/eprint/50343

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