Employee turnover in Indonesia’s Directorate General of Taxes, a case study of Jakarta’s tax offices between 2009 and 2015: critical application of Price and Mueller’s causal model of turnoverTools Meliani, Lenny Erna (2018) Employee turnover in Indonesia’s Directorate General of Taxes, a case study of Jakarta’s tax offices between 2009 and 2015: critical application of Price and Mueller’s causal model of turnover. DPP thesis, University of Nottingham.
AbstractThe thesis is driven by the increasing number of the Directorate General of Taxes (DGT) employees who voluntarily left the organisation following the first phase of its organisational reforms that ended in 2008. Some changes were made to the reforms, including improving the employee compensation scheme, developing a more conducive working environment, setting up standard operating procedures to clarify job ambiguity, and implementing a job rotation system. The expectation following these changes was that employees would perform better and continue their employment in the DGT. During the second phase of reform between 2009 and 2014, 280 DGT employees decided to quit their jobs. The DGT claimed it had lost many tax specialists, tax auditors and managers, who play a crucial role in enabling the DGT to perform its function of collecting tax revenues
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