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Shanmugarajan, Priyadharisini (2024) Talent retention and organizational citizenship behaviour (OCB): a case study of healthcare professionals in Tamil Nadu, India. [Dissertation (University of Nottingham only)]

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Abstract

The COVID-19 pandemic has severely impacted the employment system, which has instilled in workers a dread of job insecurity. This study's objective is to investigate the fluctuation of levels of organizational citizenship behaviour (OCB) in the healthcare sector in Chennai and Coimbatore, Tamil Nadu, India, which is influenced by talent retention.

This study used a mixed methodology to gather its data, i.e., a triangulation with both quantitative survey questions and qualitative semi-structured interview questions. The independent variable was job insecurity, while the dependent variable was the employees' level of organizational citizenship behaviour, and the moderating variable was Talent Retention.

Additionally, in order to understand the interactive impact of job insecurity and talent retention on Organizational Citizenship Behaviour, we performed Ordinary Least Squares (OLS) regression analysis. By interacting these two variables, it was found that there is a strong positive influence on OCB. Thus, this study can help organizations understand how to use job insecurity as a talent retention tool to encourage Organisational Citizenship Behaviour among healthcare workers.

Item Type:	Dissertation (University of Nottingham only)
Depositing User:	Shanmugarajan, Priyadharisini
Date Deposited:	12 Mar 2024 02:49
Last Modified:	12 Mar 2024 02:49
URI:	https://eprints.nottingham.ac.uk/id/eprint/76058

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