Factors influencing adoption of legal technology in Malaysia

Tan, Nicholas Choi Chuan (2022) Factors influencing adoption of legal technology in Malaysia. [Dissertation (University of Nottingham only)]

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Technology has been integrated into the legal systems in most jurisdictions in the world. Covid-19 has accelerated the adoption of legal technology by the legal profession. Many lawtech start-ups have developed tools to enhance the efficiency, save time and cost of law firms. There is a general consensus within the legal profession that there is a need to adapt to the on-going digitalisation of the legal market and the changing means of provision of legal services. However, there are several challenges faced by law firms in adopting lawtech such as costs, and security concern.

For the purpose of this paper, the term “lawtech” means cloud computing, artificial intelligence and blockchain. Derived from the models of Technology Acceptance Model (TAM), Motivational Model (MM) the Unified Theory of Acceptance and Use of Technology (UTAUT), Adoption of Risky Technologies (ART) and technology-organisation-environment (TOE) framework, this paper aims to examine the 8 factors of perceived usefulness, perceived ease of use, price value, personal innovativeness, social influence, security concern, perceived information and regulatory restriction in influencing the adoption of lawtech in Malaysia.

Primary data for the purpose of this study was gathered through a combination of telephone interview with lawtech experts, IT manager and representative of regulatory body and online questionnaire surveys to be completed by those who are currently working in law firms. The findings of questionnaire surveys show that all the 8 factors are relevant in influencing the adoption of lawtech in Malaysia.

A major limitation to this research has been the lack of academic articles available on the adoption of lawtech in Malaysia. Consequently, ideas for further research recommendations are also presented.

Item Type: Dissertation (University of Nottingham only)
Depositing User: Tan, Choi
Date Deposited: 25 Jul 2022 08:37
Last Modified: 25 Jul 2022 08:37
URI: https://eprints.nottingham.ac.uk/id/eprint/69097

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