Project learning in the financial services industry: A Case Study in IndiaTools Maria, Anna Monny (2018) Project learning in the financial services industry: A Case Study in India. [Dissertation (University of Nottingham only)]
AbstractThis is an exploratory research attempting to identify relationships between the nature and hindrance of learning at the different levels of the management, along with the importance of learning for the success of projects in the financial services industry. In order to do so, the research focused on the project environment in an organisation within the financial services industry operating in India. The study was performed using qualitative interviews with nine employees from the Operations Division of the organisation. Three individuals each from the junior, middle and senior level management were selected, who have been part of various kinds of projects, and came from different teams. The findings proved that project learning did not occur at the organisational level since there was a correlation between the kind of learning observed at each level of the organisation. The challenges faced at each level of the organisation varied due to multiple reasons, predominantly in the knowledge capture phase of project learning. It has been established that project learning is crucial for the success of projects, especially when there is a mixture of technical skills and soft-skills learnt, disseminated and implemented, using formal and informal methods. Having understood the organisational set-up and the current project learning atmosphere, three key recommendations have been provided to ensure the organisation adopts the best practises from the existing literature, the recommendations of the employees, and the observations made on the environment. These recommendations also contribute in the creation of robust learning culture in any project environment.
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