The Why, What, Who & How in business process outsourcing

Mitra, Protoya (2004) The Why, What, Who & How in business process outsourcing. [Dissertation (University of Nottingham only)] (Unpublished)

[img] PDF - Registered users only - Requires a PDF viewer such as GSview, Xpdf or Adobe Acrobat Reader
Download (1MB)


Business Process Outsourcing (BPO) Industry has been growing at a phenomenal rate over the past 4-5 years. Companies started adopting this business model since this result in cost savings and allow the company to focus on its core competencies. Moreover there are specialists in the market who can manage the business function more efficiently than the company itself. Companies generally experience four basic decision making predicaments when they decide to go for outsourcing. Firstly they had to justify themselves why they are going for Outsourcing, secondly they have to decide on the Business Process to outsource, Thirdly they have to decide who can manage their business function in the most efficient manner and finally the most important part of it, how to manage the outsourcing deal. This study looks at all these aspects of decision making from the perspective of the clients as well as the service providers.

Item Type: Dissertation (University of Nottingham only)
Depositing User: EP, Services
Date Deposited: 08 Oct 2010 05:17
Last Modified: 31 Jan 2018 18:53

Actions (Archive Staff Only)

Edit View Edit View