The effect of Word of Mouth (WOM) on online pricing: A case study at BizRate UK website

Ma, Chiahao (2009) The effect of Word of Mouth (WOM) on online pricing: A case study at BizRate UK website. [Dissertation (University of Nottingham only)] (Unpublished)

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In response to the rising power of electronic word of mouth (eWOM), marketers are gradually placing importance on the effects on their marketing strategies. The main objective of the study is to use both secondary as well as primary data to investigate the relationship and interaction between eWOM and online pricing. This study took BizRate UK, a price comparison website, as the database to investigate 100 laptop and digital camera products and conducted interviews with online shoppers and managers from online retailers.

After applying the test from both quantitative and qualitative methodologies, the result indicated the positive and negative reviews from online shoppers had an effect on pricing performance. Two types of reviews can be sorted out in a specific way as well. Finally, because the subject covers both quantitative (pricing) and qualitative (eWOM) aspects, future studies which are interested in this area should still apply the two methodologies for more accurate investigation.

Item Type: Dissertation (University of Nottingham only)
Depositing User: EP, Services
Date Deposited: 05 Mar 2010 15:10
Last Modified: 15 Feb 2018 22:38

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