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Deller, Carl (2006) Can Knowledge Cross Boundaries. [Dissertation (University of Nottingham only)] (Unpublished)

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Abstract

The application of knowledge is relevant to all aspects of business activity and is arguably associated with every decision taken by an organisation. It is the knowledge held, transferred and applied within a public sector organisation that will form the basis of this review.

It is clear that different organisations approach knowledge management in different ways. Many organisations rely on the individual employee���¢��������s ability to learn from experience and use that experience to improve the product or customer experience in the future. However, some organisations actively search out new experiences of individuals and distribute that experience throughout the organisation in order that many people benefit from the experience of a few.

Knowledge Boundaries take many forms which can broadly be described as:

���¢�������¢ Organisational: existing between Departments, Service Areas, within the management hierarchy and between peers.

���¢�������¢ Geographical: boundaries that have a workforce based in different locations; equally may exist between employees on a different floor of the same building or between employees in different locations in the world.

���¢�������¢ Cultural: includes a wide range of boundaries arising from social/collective identity, professionals, educational background.

���¢�������¢ Environmental: arising from public/private sector, from competition, from Government league tables.

There exists differing opinions from academics and practitioners that ICT, via the use of an organisations intranet site, can provide an efficient way for information to cross knowledge boundaries. The purpose of this review is to establish if an intranet site is a suitable vehicle for knowledge transfer.

Item Type:	Dissertation (University of Nottingham only)
Keywords:	Application of knowledge; knowledge management; public sector; knowledge boundaries; knowledge transfer
Depositing User:	EP, Services
Date Deposited:	06 Dec 2006
Last Modified:	31 Dec 2017 00:19
URI:	https://eprints.nottingham.ac.uk/id/eprint/20799

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