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Number of items: 4.

Beltagui, Ahmad, Candi, Marina and Riedel, Johann Christian Karl Henry (2016) Setting the stage for service experience: design strategies for functional services. Journal of Service Management, 27 (5). pp. 751-772. ISSN 1757-5818

Riedel, Johann Christian Karl Henry, Feng, Yanan, Azadegan, Aida, Romero, Margarida, Usart, Mireia and Baaslrud Hauge, Jannicke (2014) Measuring the commercial outcomes of serious games in companies: a review. In: Serious games development and applications: 5th International Conference, SGDA 2014, Berlin, Germany, October 9-10, 2014: proceedings. Lecture notes in computer science (8778). Springer, Cham, pp. 176-191. ISBN 9783319116228

Riedel, Johann Christian Karl Henry and Feng, Yanan (2014) The knowledge creation process in New Product Development teams in simulation games: a literature review. In: The shift from teaching to learning: individual, collective and organizational learning through gaming simulation. Bertelsmann Verlag, Bielfeld, Germany, pp. 123-132. ISBN 9783763954209

Feng, Yanan and Riedel, Johann Christian Karl Henry (2014) The knowledge creation process in new product development teams in simulation games: a literature review. In: The shift from teaching to learning: individual, collective and organizational learning through gaming simulation. Bertelsmann Verlag, Bielfeld, Germany, pp. 123-132. ISBN 9783763954209

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