What Determines Creativity and Innovation in Organizations: A Post Crisis evaluation in the Bank of Cyprus

Raftis, Constantinos (2014) What Determines Creativity and Innovation in Organizations: A Post Crisis evaluation in the Bank of Cyprus. [Dissertation (University of Nottingham only)] (Unpublished)

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In today’s competitive and constantly changing environment many researchers claim that it is important for organizations to innovate in order to survive. As most of this innovation is a source of the creative thoughts of individual employees, it is significant for any organization to ensure employees work under such conditions that would enhance and promote their creative thought. This study examined the characteristics of the work environment at the Bank of Cyprus and the perceptions of its personnel, before and after a major crisis which included the absorption of another bank’s assets including its personnel, branch closures, salary reductions and a voluntary retirement scheme. The purpose of this research was to identify changes in the work environment and in personnel perceptions as a result of the crisis and how these changes could have affected creativity and innovation among employees. Semi-structured interviews were held among a sample of 15 bank employees from different areas of the Bank and thematic analysis was performed that identified five major themes of importance. Specifically, in relation to the five themes which are limited organizational encouragement towards creative thought, limited resources to support creativity and innovation, changing relationships with management, team role changes and shift in perceptions and emotions, employees perceived worsening of conditions after the crisis and, as a consequence, a negative effect on creativity and innovation. Most mentioned changes in the work environment as a result of the crisis included extensive time pressure, decrease of perceived leadership support, problems in team adaptation to the new situation and the development of negative feelings and emotions, most notably fear and insecurity. The evaluation of personnel perceptions of the changes in the work environment of the Bank after the crisis, indicate that such a crisis could be associated mostly with negative effects on creativity and innovation.

Item Type: Dissertation (University of Nottingham only)
Depositing User: EP, Services
Date Deposited: 11 Nov 2014 14:05
Last Modified: 19 Oct 2017 13:58
URI: https://eprints.nottingham.ac.uk/id/eprint/27368

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