Employee Satisfaction and Performance : A Case Study of Sales Department in a Malaysian Spice Marketing Organization

Ilaventhan, Vijaya (2014) Employee Satisfaction and Performance : A Case Study of Sales Department in a Malaysian Spice Marketing Organization. [Dissertation (University of Nottingham only)] (Unpublished)

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Abstract

Job Satisfaction plays a vital role in ensuring overall employee satisfaction and work performance. There are many factors contributing towards these and it can be divided into tangible and intangible factors. Organizations should strategically deploy these factors in order to enhance organizational and employee performance. This project examines the current level of job satisfaction among sales staffs in a Malaysian Spice Marketing Company. The job satisfaction factors include rewards (pay), career, working environment, supervision and management. In addition, this study also examines correlation between the demographic variables i.e. age, and years of service with overall job satisfaction and performance. Triangulation method of data collection was employed in this survey i.e. both questionnaire and informal interview with key managers in the organization. A total of 202 questionnaires were distributed to all 12 branches nationwide and a total of 158 completed questionnaires were received and analysed. The survey was carried out in different dates as the author personally travelled to the location of the branches to administer the survey. The data was analysed both for descriptive analysis and inferential analysis for the purpose of answering the research objectives. Overall, the result confirms that all the factors analysed correlated with employee job satisfaction and performance and in line with list of literature as cited. Based on the findings, some of the key strategic recommendations were proposed to the Top Management in order to solve the current challenges in the above context, thereby being able to drive the organization towards greater potential and performance.

Item Type: Dissertation (University of Nottingham only)
Depositing User: EP, Services
Date Deposited: 09 Jan 2014 01:17
Last Modified: 18 Nov 2014 12:13
URI: http://eprints.nottingham.ac.uk/id/eprint/27023

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