The Development of Quality Management in China: Case Studies of Small-Sized Manufacturing POEs in Hebei.
[Dissertation (University of Nottingham only)]
“Made in China” has attracted the whole world’s attention because of its large quantity and the endless quality incidents. Several researchers have already made the studies of the quality management development of the whole China or the business centers, for example Shanghai and Hong Kong. However, very limited attention was paid to the quality management in less developed region of China. Therefore, with the interest of the quality management development in the less developed region and edge cities, this dissertation represents the research of quality management development of small-sized manufacturing POEs in Hebei Province. The objectives of this dissertation are to realize the development process of quality management, to highlight the quality management practice, to point out the quality management problems, to conclude the common barriers in quality management development, and to provide practical suggestions of quality management development for small-sized manufacturing POEs in Hebei.
The research was supported by the case studies of small-sized manufacturing POEs in Hebei. 4 companies were observed and the owner, quality manager and worker of each company were interviewed in order to obtain the information about the quality management development.
Through the 4 case studies, the problems in quality management were analyzed and the 5 common barriers which impeded the quality management development of small-sized manufacturing POEs in Hebei were concluded and discussed. The 5 common barriers were the local employee problems, owner and mangers problem, limited growth opportunity, misunderstanding of ISO 9000 certificates and loose government supervision. The reasons and influences of each common barrier were analyzed in detail. It was found that some of the quality management problems which were discovered in 1990s still existed in small-sized manufacturing POEs in Hebei. This reflected the quality management development of small-sized manufacturing POEs in Hebei was slow. The findings in this dissertation can provide meaningful supplements to help draw a more comprehensive blueprint of China’s quality management development.
In addition, the dissertation still faced several limitations. First, the small sample size weakened the generality of the findings. Second, due to the protection of the business secret, the quality data and product design process were not exposed to the author. Therefore, the analyses of the quality management performance were not complete as excepted. Third, without the comparison between different ownerships, the characters of quality management development of small POEs were not obvious. These limitations should be compensated in the future research.
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