Examine the Assessment Tools in Identifying and Sustaining a Company's Core-Competencies

Lim, Tze Hui (2011) Examine the Assessment Tools in Identifying and Sustaining a Company's Core-Competencies. [Dissertation (University of Nottingham only)] (Unpublished)

[img] PDF - Registered users only - Requires a PDF viewer such as GSview, Xpdf or Adobe Acrobat Reader
Download (1MB)


Organisations have learned that it is essential to continuously defining and re-defining their directions and goals over the past several decades. Also, the increased of globalized competition and rapid innovation have generated a new focus on enterprise-wide transformation (Rouse, 2005) with broader measurement of enterprise performance. Therefore, organisations often adopted the maturity model to assess the performance of their operations, and benchmark the best practices in order to enhance their processes.

Besides that, it is important that an organisation develop their strategies based on the core competencies in order to sustain competitive advantages. However, most of the existing literatures are focus on the importance of an organisation’s core competencies, rather than the approaches of identifying the core competencies (Javidan, 1998). In addition, there are little information and evidence that the assessment tool or maturity model could assist an organisation in determining their core competences as well as to sustain them.

The main objective of this paper is to examine whether the assessment tools could determine a company’s core competencies and could engage a company to sustain their competencies. Michael Hammer’s PEMM (Process and Enterprise Maturity Model) model and the MBNQA’s (Malcolm Baldrige National Quality Award) “Are we making a progress?” self-assessment tool were used in the case companies to examine the research objectives and research questions. Also, Otley’s (1999) five main management control system issues were used to examine both assessment models.

The finding shows that both PEMM and MBNQA assessment model are able to identify the core competencies of a company and they also promote continuous improvement, which is the key of sustaining the core competencies. However, several limitations of the study and recommendations were highlighted in the last chapter of this paper.

Item Type: Dissertation (University of Nottingham only)
Depositing User: EP, Services
Date Deposited: 26 Apr 2012 10:13
Last Modified: 25 Oct 2016 18:45
URI: http://eprints.nottingham.ac.uk/id/eprint/25192

Actions (Archive Staff Only)

Edit View Edit View