Benchmarking Rolls-Royce’s Legacy and Low Volume Supply Chain against Industry Best Practices

Zaytsev, Alexander (2011) Benchmarking Rolls-Royce’s Legacy and Low Volume Supply Chain against Industry Best Practices. [Dissertation (University of Nottingham only)] (Unpublished)

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Abstract

This report details research conducted by Post Production Engine Services (PPES), a division of Rolls-Royce Group’s Gas Turbine Services business unit, to benchmark PPES’s legacy and low volume (L&LV) aftermarket supply chain management against the aftermarket supply chains of competitors and non-competitors in aerospace and other industries.

The researcher identified areas requiring general improvement in internal processes for PPES’s Purchasing, Inventory Management, Forecasting and Customer Service entities. A compiled summary of benchmarking partner aftermarket supply chain best practices formed the basis for an analysis that determined PPES’s performance gaps were most apparent in the Forecasting and Customer Service entities. Recommendations were made with consideration on viability, including software upgrades to improve forecasting sophistication and ways to more accurately estimate delivery times to improve customer satisfaction.

Item Type: Dissertation (University of Nottingham only)
Depositing User: EP, Services
Date Deposited: 09 Nov 2011 10:47
Last Modified: 23 Oct 2016 14:43
URI: http://eprints.nottingham.ac.uk/id/eprint/24923

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