Establishing a Performance Measurement System in a small business in the United Kingdom

Boehm, Mortimer (2009) Establishing a Performance Measurement System in a small business in the United Kingdom. [Dissertation (University of Nottingham only)] (Unpublished)

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The project, which lasted ten weeks and throughout which time the facilitator has been working in the small company, aims to establish an updated set of performance indicators which will be presented at the end of the dissertation.

Performance Measurement has been used by the management of the firm for many years, however, the facilitator observed a lack of balance in the set of indicators which lead to the problem of not reflecting an overall view of the company.

The dissertation begins by discussing the relevant literature of this subject and a possible approach which is based on mainly utilising Balanced Scorecard and Strategy Maps. The dissertation then discusses the company and issues with the original indicators before analysing various factors that relate to the problem. Finally, the dissertation attempts to establish a set of possible indicators that can be implemented by the firm. The work emphasises the need for a close collaboration with the management in order to successfully establish a PMS. Also the importance of linking each of the different stages of the Performance Measurement System is stressed; this will lead to all employees gaining an understanding of the integrity of the approach.

Item Type: Dissertation (University of Nottingham only)
Depositing User: EP, Services
Date Deposited: 05 Feb 2010 13:46
Last Modified: 01 Oct 2016 12:13

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