Best Sourcing - Towards Lean ICT Shared Services In A Singapore Government Organisation

Loh, Kah Heng, Daniel (2008) Best Sourcing - Towards Lean ICT Shared Services In A Singapore Government Organisation. [Dissertation (University of Nottingham only)] (Unpublished)

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Many government organisations in Singapore have been embarking on a strategic decision to drive lean public service by pushing down costs for operating expenditures, improving service performance and concentrating all or most of the resources available on core business. In such circumstances, outsourcing becomes almost inevitable. Outsourcing allows the organisation to focus on its core business by transferring operational functions to external specialists.

Public Provident Service (PPS), a public social security organisation, faces the same dilemma of escalating IT costs and reduction in service performance due to increasingly being required to coordinate the delivery of duplicated services across business units. The evolution began one year ago when PPS made the bold, sweeping decision to have an external, market-tested Information and Communication Technology (ICT) organisation to execute standardised operating ICT operations. Some may call this outsourcing, but PPS's new approach to sourcing strategy was to build a partnership between best sourcing and shared services.

This dissertation was to study the impact of ICT outsourcing in PPS. This research starts with a detailed literature review that highlights the pros and cons for different sourcing strategies and outlines the key findings of other authors. In the analysis chapter, different aspects of business, economic, shared-services and technical on sourcing strategies are examined that helped PPS to devise the best sourcing on shared ICT services strategy plan. The subsequent analysis would address the key business areas in which the organisation needs to achieve significant improvement if it has to meet its strategic objectives. Furthermore, it addressed the consequences on the business operations and changes, risks and challenges to overcome finally the implementation of the best sourcing on ICT shared services.

At the end, the main conclusions from this study is that the best sourcing on shared ICT services strategy plan drives PPS towards lean and efficient public services. With a standard ICT operating environment implemented in PPS to derive significant cost savings while enhancing operating efficiency and providing higher quality service performance.

Item Type: Dissertation (University of Nottingham only)
Depositing User: EP, Services
Date Deposited: 11 Nov 2008
Last Modified: 16 Sep 2016 06:30

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