Motor Third Party Liability Insurance in Russia: Gaining Competitive Advantage

Rogozin, Konstantin (2006) Motor Third Party Liability Insurance in Russia: Gaining Competitive Advantage. [Dissertation (University of Nottingham only)] (Unpublished)

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Abstract

The report identifies which factors of service-based offerings are of utmost importance for customers, considers the areas of MTPL insurance that may contain a potential sources for differentiation, and stresses importance of knowing customer needs and requirements. This report should assist the insurance company to categorise and systematise relevant information so as to develop a product position, which may give a competitive advantage.

Item Type: Dissertation (University of Nottingham only)
Keywords: MTPL, insurance, services, customer satisfaction, competitive advantage
Depositing User: EP, Services
Date Deposited: 15 Feb 2007
Last Modified: 14 Oct 2016 01:31
URI: http://eprints.nottingham.ac.uk/id/eprint/20722

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