The development of a new end-to-end Customer Relationship Management (CRM) approach for Jupiter Design

Cheng, Ya-Fang and Hann, David and Jones, Tim and Ogbemudia, Sarah (2006) The development of a new end-to-end Customer Relationship Management (CRM) approach for Jupiter Design. [Dissertation (University of Nottingham only)] (Unpublished)

[img] PDF - Repository staff only - Requires a PDF viewer such as GSview, Xpdf or Adobe Acrobat Reader
Download (786kB)

Abstract

This report has been produced by a team of MBA students from Nottingham

University Business School, with the remit of developing a new approach to end-toend Customer Relationship Management (CRM) for the client - Jupiter Design (Jupiter). During the past 12-years Jupiter has grown significantly in terms of both size and client base. To consolidate this growth, Jupiter has identified that it must maximise the revenue from its existing client base. The adoption of a CRM approach has been suggested as a possible solution.

Item Type: Dissertation (University of Nottingham only)
Depositing User: EP, Services
Date Deposited: 15 Feb 2007
Last Modified: 14 Sep 2016 10:13
URI: http://eprints.nottingham.ac.uk/id/eprint/20499

Actions (Archive Staff Only)

Edit View Edit View