Flexible Working in BT: An investigation into Motivation, Productivity and Job Satisfaction

Harford, Anthony David (2006) Flexible Working in BT: An investigation into Motivation, Productivity and Job Satisfaction. [Dissertation (University of Nottingham only)] (Unpublished)

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British Telecommunications plc (BT) began introducing flexible working initiatives in the early 1990s. The uptake across the company has been varied as many individual and contextual factors have influenced the employee when deciding upon how and where to work. Much of the research on the matter appears to only assess impact and analysis up to 2002, and although internal surveys ( CARE ) have included question sets on flexible working little or no primary research has been undertaken specifically to investigate current effects on employees working in a flexible manner.

The aim of this dissertation is to attempt to quantify several possible effects, which the introduction of a flexible working may have had on employees with an additional 4 years of the flexible working.

Differential field based research methods were employed to identify possible relationships between a flexible working and employee productivity, improved motivation and job satisfaction. Several confounding variables were anticipated (job function, gender and age). Demographic measurements were taken in order to construct matched groups. This hopefully minimised errors due to the confounding variables, and evaluate if the findings can be generalised to the wider BT UK population.

A self-reporting survey instrument was used to measure the relevant independent and dependent variables of a randomly selected sample of BT UK employees. The survey was administered electronically using e-mail. The efficiency of this method was a prime consideration and its use is discussed. Descriptive and inferential statistics were calculated with the aid of a computer based statistical analysis tool.

Item Type: Dissertation (University of Nottingham only)
Keywords: Flexible working; motivation; job satisfaction
Depositing User: EP, Services
Date Deposited: 02 Aug 2006
Last Modified: 13 May 2016 08:39
URI: http://eprints.nottingham.ac.uk/id/eprint/20158

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