Flexible Working in BT: An investigation into Motivation, Productivity and Job Satisfaction
Harford, Anthony David (2006) Flexible Working in BT: An investigation into Motivation, Productivity and Job Satisfaction. [Dissertation (University of Nottingham only)] (Unpublished)
British Telecommunications plc (BT) began introducing flexible working initiatives in the early 1990s. The uptake across the company has been varied as many individual and contextual factors have influenced the employee when deciding upon how and where to work. Much of the research on the matter appears to only assess impact and analysis up to 2002, and although internal surveys ( CARE ) have included question sets on flexible working little or no primary research has been undertaken specifically to investigate current effects on employees working in a flexible manner.
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