Client De-Selection by a Professional Service
Jones, Victoria Collette (2006) Client De-Selection by a Professional Service. [Dissertation (University of Nottingham only)] (Unpublished)
This research attempts to investigate the dynamics involved, concerning the ending of the professional relationship between a dentist and their patient where this is specifically initiated by the dentist. In doing so it aims to enhance the literature on business/consumer relationship dissolution that has only recently begun to be explored.
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