Business Process Reengineering and the Challenges Facing Airlines, A Critical Study of the Factors Influencing Saudi Airlines' BPR Initiatives

Tayeb, Mamdouh (2005) Business Process Reengineering and the Challenges Facing Airlines, A Critical Study of the Factors Influencing Saudi Airlines' BPR Initiatives. [Dissertation (University of Nottingham only)] (Unpublished)

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Abstract

Organizations around the globe are being required to become more efficient, responsive, and innovative. In today's quickly changing business environment, companies must organize their work around process. Business Process Reengineering (BPR) has been of great interest to many organizations around the globe, aiming at radical changes and leaps in improvement.

Similar to organizations in almost all other industries, airlines around the world have been confronted with several challenges, including globalization. BPR was introduced to Saudi Airlines in 1994, to furnish the airline with the required changes, so that it would be able to face its foreseeable challenges. Saudi Airlines was the first organization in Saudi Arabia to adopt BPR. The purpose of this dissertation is to critically investigate BPR initiatives undertaken by Saudi Airlines. The study focuses on the main factors that influenced the outcomes of BPR projects undertaken by Saudi Airlines.

It was concluded that a lack of management support, the absence of clear strategic plans, the failure to invest in information technology, ignorance of the human factor, and bureaucracy have had a significantly negative impact on BPR initiatives in Saudi Airlines.

This study is of great interest to those organizations which are considering undertaking BPR. Before undertaking BPR projects, organizations ought to closely consider both the enablers and challenges of BPR. Those enablers and challenges include information technology, leadership, strategic aliment, change management, clearly identified goals, and realistic expectations

Item Type: Dissertation (University of Nottingham only)
Keywords: BPR, Business, Process, Reengineering, Airlines, Challenges, Factors
Depositing User: EP, Services
Date Deposited: 06 Jan 2006
Last Modified: 28 Sep 2016 01:15
URI: http://eprints.nottingham.ac.uk/id/eprint/20087

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