A REVIEW OF THE BUSINESS CASE FOR CORPORATE SOCIAL RESPONSIBILITY IN THE UK FINANCIAL SERVICES SECTOR
Almona, Chinyere Peace (2005) A REVIEW OF THE BUSINESS CASE FOR CORPORATE SOCIAL RESPONSIBILITY IN THE UK FINANCIAL SERVICES SECTOR. [Dissertation (University of Nottingham only)] (Unpublished)
In a period of increased shareholder activism, customers dissatisfaction, institutional investor disquiet, and distrust arising from a number of highly visible scandals in the financial services sector, CSR has remained a means for relating effectively with stakeholders and managing the public perceptions. The aim of this study is to establish the business case for CSR in the financial services sector in the UK with particular reference to the banking sector. The research seeks to identify the key issues that drive CSR by reviewing the business model, industry structure and stakeholder dynamics. Citibank, Lloyds TSB and Barclays Bank participated in the research. To provide added validity on the issues driving CSR in the industry, members of two major organisations namely Business in the Community (BITC) and FORGE group were also interviewed.
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