Value of Emotional Intelligence in Organisations

Iguchi, Akinori (2005) Value of Emotional Intelligence in Organisations. [Dissertation (University of Nottingham only)] (Unpublished)

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Intelligence Quotient (IQ) tests and past academic degrees carry much weight when testing a workforce's ability, especially in recruitment procedures, as they are clearly measurable. However, other kinds of expertise such as interpersonal skills have been said to be one of the fundamental requirements of employees in organisations. This argument has been growing in the managerial field as well as in academic institutions. One of these skills, named as Emotional Intelligence by Mayer et al (1990) for the first time was originated by Edward Lee Thorndike (1920) as "Social Intelligence". It is based on one's own feelings, sensing other's feelings, and the ability to perform at one's best in relationships with others. Although there are limitations, the concept and its importance have been widely recognised.

There is, however, still limited research evidence relating to the validity and reliability of emotional intelligence, especially in organisational contexts. These areas include the clarity of the concept itself, and its measurability.

The author will critically examine the importance and effectiveness of emotional intelligence from several angles in organisations. Simultaneously, it will be argued to what extent it is measurable by illustrating currently used measurements. In addition its trainability will be addressed in order to propose effective training procedures in conclusions. In order to do so, its process will be based on literature reviews as well as empirical research. The investigation field is focused on the civil aviation industry, as one of the purposes of this paper is to examine differences in nationalities of companies and in a wide range of departments. A qualitative research method is chosen for analysis and primarily focused on interviews in order to obtain rich data from a limited number of interviewees.

In the conclusion section, effective processes to enhance each personnel's emotional competencies through training programmes are suggested. These suggestions are proposed by applying all findings from the empirical data as well as related theories established by scholars. The final aim of this study is to contribute some empirical research in this area to managerial operations in civil aviation.

Item Type: Dissertation (University of Nottingham only)
Keywords: Emotional Intelligence, emotional intelligence
Depositing User: EP, Services
Date Deposited: 08 Dec 2005
Last Modified: 29 Dec 2017 07:33

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