Knowledge Sharing: Understanding the Tension between Practice and Process at Standard Chartered Bank
Castellano, Anna (2005) Knowledge Sharing: Understanding the Tension between Practice and Process at Standard Chartered Bank. [Dissertation (University of Nottingham only)] (Unpublished)
The present dissertation looks at intra-firm knowledge sharing as a source of competitive advantage. In particular, it investigates the ways in which knowledge originating from individuals is amplified through sharing and thereby transformed into an organisational asset. Organisations share knowledge through social practice, in the form of informal conversations, networking, and communities of practice, and through the design of processes, such as structures, processes, routines, roles, and procedures. However, practice (the way activities are actually done) and process (the way activities are formally organised) are characterised by conflicting logics. My research explores the tension between practice and process in the context of a global bank.
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