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Buavaraporn, Nattapan (2010) Business process improvement methodology adoption for improving service quality: case studies of financial institutions in Thailand. PhD thesis, University of Nottingham.

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Gutierrez Alcantara, Flor Monica (2013) Building a performance measurement internal auditing framework for the ISO 9001 quality management system. PhD thesis, University of Nottingham.

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Krasachol, Ladawan (1999) The development of quality management in Thailand. PhD thesis, University of Nottingham.

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Qiu, Yun (2009) Managing quality in the Chinese context: case studies of Shanghai manufacturing industries. PhD thesis, University of Nottingham.