Browse by Authors and EditorsJump to: Article Number of items: 1. ArticleChen, Tong, Ma, Ke, Bian, Xuemei, Zheng, Chundong and Devlin, James (2018) Is high recovery more effective than expected recovery in addressing service failure?: a moral judgment perspective. Journal of Business Research, 82 . pp. 1-9. ISSN 0148-2963 |