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Nath, Prithwiraj, Devlin, James and Reid, Veronica (2018) The effects of online reviews on service expectations: do cultural value orientations matter? Journal of Business Research, 90 . pp. 123-133. ISSN 0148-2963

Nath, Prithwiraj, Devlin, James and Reid, Veronica (2016) Expectation formation in case of newer hotels. Journal of Travel Research, 55 (2). pp. 261-275. ISSN 0047-2875

Reid, Veronica (2011) A study of the influence of individual-level cultural value orientation on the formation of service quality expectations. PhD thesis, University of Nottingham.

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