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YU, Jie, Subramanian, Nachiappan, Ning, Kun and Edwards, David (2015) Product delivery service provider selection and customer satisfaction in the era of internet of things: a Chinese e-retailers’ perspective. International Journal of Production Economics, 159 . pp. 104-116. ISSN 0925-5273

Subramanian, Nachiappan, Gunasekaran, Angappa, Yu, Jie, Cheng, Jiang and Ning, Kun (2014) Customer satisfaction and competitiveness in the Chinese E-retailing: structural equation modeling (SEM) approach to identify the role of quality factors. Expert Systems with Applications, 41 (1). pp. 69-80. ISSN 0957-4174

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