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Number of items: 2. 2018Chen, Tong, Ma, Ke, Bian, Xuemei, Zheng, Chundong and Devlin, James (2018) Is high recovery more effective than expected recovery in addressing service failure?: a moral judgment perspective. Journal of Business Research, 82 . pp. 1-9. ISSN 0148-2963 2011Ma, Ke (2011) Impacts of Macroeconomic Factors on Banking Stocks Performance: An Empirical Study on UK Banking Industry. [Dissertation (University of Nottingham only)] (Unpublished) |