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Harrington, Leigh (2018) "Helping you to pay us": rapport management in debt collection call centre encounters. Journal of Politeness Research, 14 (2). pp. 201-231. ISSN 1613-4877

Thesis (University of Nottingham only)

Harrington, Leigh (2023) Facework and (im)politeness in professional communication: an analysis of debt collection encounters. PhD thesis, University of Nottingham.

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