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Nath, Prithwiraj, Devlin, James and Reid, Veronica (2018) The effects of online reviews on service expectations: do cultural value orientations matter? Journal of Business Research, 90 . pp. 123-133. ISSN 0148-2963

Chen, Tong, Ma, Ke, Bian, Xuemei, Zheng, Chundong and Devlin, James (2018) Is high recovery more effective than expected recovery in addressing service failure?: a moral judgment perspective. Journal of Business Research, 82 . pp. 1-9. ISSN 0148-2963

Moin, S.M.A., Devlin, James and McKechnie, Sally (2017) Trust in financial services: the influence of demographics and dispositional characteristics. Journal of Financial Services Marketing, 22 (2). pp. 64-76. ISSN 1479-1846

Sekhon, Harjit, Roy, Sanjit Kumar, Chadwick, Simon and Devlin, James (2016) Corporate image and a sport’s governing body. Service Industries Journal, 36 (11-12). pp. 556-575. ISSN 1743-9507

Moin, S.M.A., Devlin, James and McKechnie, Sally (2016) The magic of branding: the role of 'pledge', 'turn' and 'prestige' in fostering consumer trust in financial services. Journal of Financial Services Marketing, 21 (2). pp. 113-126. ISSN 1479-1846

Nath, Prithwiraj, Devlin, James and Reid, Veronica (2016) Expectation formation in case of newer hotels. Journal of Travel Research, 55 (2). pp. 261-275. ISSN 0047-2875