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Chen, Tong, Ma, Ke, Bian, Xuemei, Zheng, Chundong and Devlin, James (2018) Is high recovery more effective than expected recovery in addressing service failure?: a moral judgment perspective. Journal of Business Research, 82 . pp. 1-9. ISSN 0148-2963

Zhou, Guanghui, Li, Haijun, Liu, Enhai, Li, Bo, Yan, Yuying, Chen, Tong and Chen, Xiaonan (2017) Experimental study on combined defrosting performance of heat pump air conditioning system for pure electric vehicle in low temperature. Applied Thermal Engineering, 116 . pp. 677-684. ISSN 1873-5606

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