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Article

Chen, Tong, Ma, Ke, Bian, Xuemei, Zheng, Chundong and Devlin, James (2018) Is high recovery more effective than expected recovery in addressing service failure?: a moral judgment perspective. Journal of Business Research, 82 . pp. 1-9. ISSN 0148-2963

Bian, Xuemei, Wang, Kai-Yu, Smith, Andrew and Yannopoulou, Natalia (2016) New insights into unethical counterfeit consumption. Journal of Business Research, 69 (10). pp. 4249-4258. ISSN 0148-2963

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