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Beltagui, Ahmad, Candi, Marina and Riedel, Johann Christian Karl Henry (2016) Setting the stage for service experience: design strategies for functional services. Journal of Service Management, 27 (5). pp. 751-772. ISSN 1757-5818

Beltagui, Ahmad (2011) The role of design in product-service organisations. PhD thesis, University of Nottingham.

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