Agent based simulation as a novel decision support tool for retail managers

Siebers, Peer-Olaf, Aickelin, Uwe, Celia, Helen and Clegg, Chris (2008) Agent based simulation as a novel decision support tool for retail managers. In: ECMI 2008 - European Consortium for Mathematics in Industry, 30 June - 4 July 2008, London, UK. (Unpublished)

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Intelligent agents offer a new and exciting way of understanding the world of work. We apply

agent-based simulation to investigate a set of problems in a retail context. Specifically, we are

working to understand the relationship between human resource management practices and retail productivity. Our multi-disciplinary research team draws upon expertise from work psychologists and computer scientists. Our research so far has led us to conduct case study work with a top ten UK retailer. Based on our case study experience and data we are developing a simulator that can be used to investigate the impact of management practices (e.g. training, empowerment, teamwork) on customer satisfaction and retail productivity.

Item Type: Conference or Workshop Item (Paper)
Additional Information: Proceedings of the conference will be published by Springer in the series: Mathematics in industry
Keywords: agent-based modelling, agent-based simulation, retail productivity, management practices, customer behaviour
Schools/Departments: University of Nottingham, UK > Faculty of Science > School of Computer Science
Depositing User: Aickelin, Professor Uwe
Date Deposited: 18 Feb 2009 10:28
Last Modified: 04 May 2020 20:27

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