Training pharmacists to deliver a complex information technology intervention (PINCER) using the principles of educational outreach and root cause analysis

Sadler, Stacey, Rodgers, Sarah, Howard, Rachel, Morris, Caroline J. and Avery, Anthony (2014) Training pharmacists to deliver a complex information technology intervention (PINCER) using the principles of educational outreach and root cause analysis. International Journal of Pharmacy Practice, 22 (1). pp. 47-58. ISSN 0961-7671

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Objective To describe the training undertaken by pharmacists employed in a

pharmacist-led information technology-based intervention study to reduce medication

errors in primary care (PINCER Trial), evaluate pharmacists’ assessment of the

training, and the time implications of undertaking the training.

Methods Six pharmacists received training, which included training on root cause

analysis and educational outreach, to enable them to deliver the PINCER Trial intervention.

This was evaluated using self-report questionnaires at the end of each training

session. The time taken to complete each session was recorded. Data from the

evaluation forms were entered onto a Microsoft Excel spreadsheet, independently

checked and the summary of results further verified. Frequencieswere calculated for

responses to the three-point Likert scale questions. Free-text comments from the

evaluation forms and pharmacists’ diaries were analysed thematically.

Key findings All six pharmacists received 22 h of training over five sessions. In four

out of the five sessions, the pharmacists who completed an evaluation form (27 out

of 30were completed) stated theywere satisfied or very satisfiedwith the various elements

of the training package.Analysis of free-text comments and the pharmacists’

diaries showed that the principles of root cause analysis and educational outreach

were viewed as useful tools to help pharmacists conduct pharmaceutical interventions

in both the study and other pharmacy roles that they undertook. The opportunity

to undertake role play was a valuable part of the training received.

Conclusions Findings presented in this paper suggest that providing the PINCER

pharmacists with training in root cause analysis and educational outreach contributed

to the successful delivery of PINCER interventions and could potentially be utilised

by other pharmacists based in general practice to deliver pharmaceutical

interventions to improve patient safety.

Item Type: Article
Schools/Departments: University of Nottingham, UK > Faculty of Medicine and Health Sciences > School of Medicine > Division of Primary Care
Identification Number:
Depositing User: de Sousa, Mrs Shona
Date Deposited: 14 Apr 2014 10:23
Last Modified: 04 May 2020 20:15

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