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Number of items: 2. 2017Ramanathan, Usha, Subramanian, Nachiappan, Yu, Wantao and Vijaygopal, Rohini (2017) Impact of customer loyalty and service operations on customer behaviour and firm performance: empirical evidence from UK retail sector. Production Planning & Control, 28 (6-8). pp. 478-488. ISSN 1366-5871 2011Yu, Wantao (2011) Operations strategy, business environment, operations resources and performance: an empirical study of retail firms in China. PhD thesis, University of Nottingham. |
