Browse by Authors and Editors
Jump to: Article Number of items: 1. ArticleZolkiewski, Judy and Story, Victoria and Burton, Jamie and Chan, Paul and Gomes, Andre and Hunter-Jones, Philippa and O’Malley, Lisa and Peters, Linda D. and Raddats, Chris and Robinson, William (2017) Strategic B2B customer experience management: the importance of outcomes-based measures. Journal of Services Marketing, 31 (2). pp. 172-184. ISSN 0887-6045 |