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Article

Chen, Tong and Ma, Ke and Bian, Xuemei and Zheng, Chundong and Devlin, James (2018) Is high recovery more effective than expected recovery in addressing service failure?: a moral judgment perspective. Journal of Business Research, 82 . pp. 1-9. ISSN 0148-2963

Dissertation (University of Nottingham only)

Ma, Ke (2011) Impacts of Macroeconomic Factors on Banking Stocks Performance: An Empirical Study on UK Banking Industry. [Dissertation (University of Nottingham only)] (Unpublished)

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