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Hann, David (2006) Managing Change: the people side of implementing CRM processes. [Dissertation (University of Nottingham only)] (Unpublished)

Cheng, Ya-Fang, Hann, David, Jones, Tim and Ogbemudia, Sarah (2006) The development of a new end-to-end Customer Relationship Management (CRM) approach for Jupiter Design. [Dissertation (University of Nottingham only)] (Unpublished)

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