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Article

Chen, Tong and Ma, Ke and Bian, Xuemei and Zheng, Chundong and Devlin, James (2017) Is high recovery more effective than expected recovery in addressing service failure?: a moral judgment perspective. Journal of Business Research, 82 . pp. 1-9. ISSN 0148-2963

Bian, Xuemei and Wang, Kai-Yu and Smith, Andrew and Yannopoulou, Natalia (2016) New insights into unethical counterfeit consumption. Journal of Business Research, 69 (10). pp. 4249-4258. ISSN 0148-2963

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