Agent based simulation as a novel decision support tool for retail managers
Siebers, Peer-Olaf and Aickelin, Uwe and Celia, Helen and Clegg, Chris (2008) Agent based simulation as a novel decision support tool for retail managers. In: ECMI 2008 - European Consortium for Mathematics in Industry , 30 June - 4 July 2008, London, UK. (Unpublished)
Official URL: http://www.ecmi2008.org/
Intelligent agents offer a new and exciting way of understanding the world of work. We apply agent-based simulation to investigate a set of problems in a retail context. Specifically, we are working to understand the relationship between human resource management practices and retail productivity. Our multi-disciplinary research team draws upon expertise from work psychologists and computer scientists. Our research so far has led us to conduct case study work with a top ten UK retailer. Based on our case study experience and data we are developing a simulator that can be used to investigate the impact of management practices (e.g. training, empowerment, teamwork) on customer satisfaction and retail productivity.
Repository Staff Only: item control page