When unlikely outcomes occur: the role of communication format in maintaining communicator credibility

Jenkins, Sarah C., Harris, Adam J.L. and Lark, Murray (2018) When unlikely outcomes occur: the role of communication format in maintaining communicator credibility. Journal of Risk Research . ISSN 1466-4461

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The public expects science to reduce or eliminate uncertainty (Kinzig & Starrett, 2003), yet scientific forecasts are probabilistic (at best) and it is simply not possible to make predictions with certainty. Whilst an ‘unlikely’ outcome is not expected to occur, an ‘unlikely’ outcome will still occur one in five times (based on a translation of 20%, e.g. Theil, 2002), according to a frequentist perspective. When an ‘unlikely’ outcome does occur, the prediction may be deemed ‘erroneous’, reflecting a misunderstanding of the nature of uncertainty. Such misunderstandings could have ramifications for the subsequent (perceived) credibility of the communicator who made such a prediction. We examine whether the effect of ‘erroneous’ predictions on perceived credibility differs according to the communication format used. Specifically, we consider verbal, numerical (point and range [wide / narrow]) and mixed format probability expressions. We consistently find that subsequent perceptions are least affected by the ‘erroneous’ prediction when it is expressed numerically, regardless of whether it is a point or range estimate. Our findings suggest numbers should be used in consequential risk communications regarding ‘unlikely’ events, wherever possible.

Item Type: Article
Additional Information: This is an Accepted Manuscript of an article published by Taylor & Francis in Journal of Risk Research on [date of publication], available online: http://www.tandfonline.com/10.1080/13669877.2018.1440415.
Keywords: verbal probability expressions; numerical probabilities; risk communication; trust; expertise; credibility
Schools/Departments: University of Nottingham, UK > Faculty of Science > School of Biosciences
Identification Number: https://doi.org/10.1080/13669877.2018.1440415
Depositing User: Eprints, Support
Date Deposited: 05 Feb 2018 11:44
Last Modified: 01 Sep 2019 04:30
URI: https://eprints.nottingham.ac.uk/id/eprint/49553

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