Social strategy as a means to gain knowledge for innovation

Candi, Marina and Roberts, Deborah L. and Tucker, Marion and Barczak, Gloria (2017) Social strategy as a means to gain knowledge for innovation. British Journal of Management . ISSN 1467-8551 (In Press)

[img] PDF - Repository staff only until 21 December 2019. - Requires a PDF viewer such as GSview, Xpdf or Adobe Acrobat Reader
Download (486kB)


Taking the knowledge-based view of the firm as its starting point, and acknowledging that knowledge can lie outside the firm, this research extends our understanding of how the growing social media trend can contribute to open innovation. We specifically focus on SMEs, which tend to be resource constrained and might benefit particularly from leveraging social media platforms. We bring forward the notion that people flock to social media because they are motivated by a desire for social interaction. Indeed, our findings suggest that SMEs that put effort into connecting customers on social media—which we refer to as having a social strategy—are likely to reap both customers’ involvement in innovation on social media and new knowledge of value for innovation. Examining differences between social media platforms used primarily for personal purposes and those used primarily for professional purposes, we find that a social strategy is more effective in the first category than the second. This likely reflects differences in the social identities that people adopt on these two types of social media platforms.

Item Type: Article
Schools/Departments: University of Nottingham, UK > Faculty of Social Sciences > Nottingham University Business School
Depositing User: Eprints, Support
Date Deposited: 21 Dec 2017 11:12
Last Modified: 21 Dec 2017 11:14

Actions (Archive Staff Only)

Edit View Edit View