Is high recovery more effective than expected recovery in addressing service failure?: a moral judgment perspective

Chen, T. and Ma, K. and Bian, X. and Zheng, C. and Devlin, James (2017) Is high recovery more effective than expected recovery in addressing service failure?: a moral judgment perspective. Journal of Business Research . ISSN 0148-2963 (In Press)

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Item Type: Article
Schools/Departments: University of Nottingham, UK > Faculty of Social Sciences > Nottingham University Business School
Depositing User: Eprints, Support
Date Deposited: 27 Sep 2017 09:47
Last Modified: 14 Oct 2017 08:41
URI: http://eprints.nottingham.ac.uk/id/eprint/46768

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