Talking with conversational agents in collaborative action

Porcheron, Martin and Fischer, Joel E. and McGregor, Moira and Brown, Barry and Luger, Ewa and Candello, Heloisa and O'Hara, Kenton (2017) Talking with conversational agents in collaborative action. In: 20th ACM conference on Computer-Supported Cooperative Work and Social Computing (CSCW '17), 25 Feb-01 Mar 2017, Portland, Oregon, USA.

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Abstract

This one-day workshop intends to bring together both academics and industry practitioners to explore collaborative challenges in speech interaction. Recent improvements in speech recognition and computing power has led to conversational interfaces being introduced to many of the devices we use every day, such as smartphones, watches, and even televisions. These interfaces allow us to get things done, often by just speaking commands, relying on a reasonably well understood single-user model. While research on speech recognition is well established, the social implications of these interfaces remain underexplored, such as how we socialise, work, and play around such technologies, and how these might be better designed to support collaborative collocated talk-in-action. Moreover, the advent of new products such as the Amazon Echo and Google Home, which are positioned as supporting multi-user interaction in collocated environments such as the home, makes exploring the social and collaborative challenges around these products, a timely topic. In the workshop, we will review current practices and reflect upon prior work on studying talk-in-action and collocated interaction. We wish to begin a dialogue that takes on the renewed interest in research on spoken interaction with devices, grounded in the existing practices of the CSCW community.

Item Type: Conference or Workshop Item (Other)
Additional Information: Published in: Proceeding CSCW '17 Companion Companion of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing, p. 431-436 Portland, Oregon, USA — February 25 - March 01, 2017 ACM New York, NY, USA ©2017. ISBN: 9781450346887 doi:10.1145/3022198.3022666
Keywords: conversational agents; intelligent personal assistants; multi-party conversation; collocated interaction; CSCW
Schools/Departments: University of Nottingham, UK > Faculty of Science > School of Computer Science
Depositing User: Porcheron, Martin
Date Deposited: 20 Feb 2017 10:48
Last Modified: 21 Feb 2017 09:43
URI: http://eprints.nottingham.ac.uk/id/eprint/40634

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