Evaluating the impact of the reconfiguration of gynaecology services at a University Hospital NHS trust in the United Kingdom

Choo, Teck and Deb, Shilpa and Wilkins, Joanne and Atiomo, William (2014) Evaluating the impact of the reconfiguration of gynaecology services at a University Hospital NHS trust in the United Kingdom. BMC Health Services Research, 14 (428). pp. 1-11. ISSN 1472-6963

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Abstract

Background: The project aim was to investigate the impact of reconfiguring gynaecology services on the key

performance indicators of a University Hospital NHS Trust in the UK. The reconfiguration involved the centralisation

of elective gynaecology on one hospital site and emergency gynaecology on the other.

Methods: Data measuring outcomes of the Trust’s performance indicators (clinical outcomes, patient experience,

staff satisfaction, teaching/training, research/development and value for money) were collected. Two time periods,

12 months before and after the reconfiguration in March 2011, were compared for all outcome measures except

patient experience. Retrospective data from the hospitals audit department on clinical activity/outcomes and

emergency gynaecology patient’s feedback questionnaires were analysed. Staff satisfaction, teaching/training and

research/development were measured through an online survey of gynaecology consultants.

Results: Post reconfiguration, the total number of admissions reduced by 6% (6,867 vs 6,446). There was a 14%

increase in elective theatre sessions available (902.29 vs 1030.57) and an 84% increase in elective theatre sessions

cancelled (44.43 vs 81.71). However, the average number of elective operations performed during each theatre

session remained similar (2.63 vs 2.5). There was a significant increase in medical devices related clinical incidents

(2 vs 11). With patient experience, there was a significant reduction in patient’s overall length of stay on the

emergency gynaecology ward and waiting times for investigations. For staff satisfaction, Consultants were

significantly more dissatisfied with workload (3.45 vs 2.85) and standards of care (3.75 vs 2.93). With research and

development, consultants remained dissatisfied with time/funding/opportunities for research. No significant

impact on undergraduate/postgraduate teaching was found. No financial data on gynaecology was provided for

the assessment of value for money.

Conclusions: Reconfiguration of gynaecology services at this Trust may have resulted in a reduction in

gynaecological activity and increased cancellation of elective operations but did not significantly reduce the

number of elective operations performed. Although consultants expressed increased dissatisfaction with

standards of clinical care, clinical incident reports did not significantly increase apart from medical devices

incidents. Patient experience of emergency gynaecology services was improved. This manuscript provides a

framework for similar exercises evaluating the impact of service redesign in the NHS.

Item Type: Article
Keywords: Evaluation methodology, Patient satisfaction, Incident reporting, Obstetrics and gynaecology, Patient safety
Schools/Departments: University of Nottingham, UK > Faculty of Medicine and Health Sciences > School of Medicine > Division of Child Health, Obstetrics and Gynaecology
University of Nottingham, UK > Faculty of Medicine and Health Sciences > School of Medicine
Identification Number: 10.1186/1472-6963-14-428
Depositing User: Atiomo, William
Date Deposited: 28 Oct 2016 09:31
Last Modified: 15 Oct 2017 14:15
URI: http://eprints.nottingham.ac.uk/id/eprint/37989

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